The IT Division and OMR have developed a new procedure to handle FDCS and Field Data Problems concerning:
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Configuration: Connections, upload problems
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Installation: Requesting assistance with installing or updating the application.
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Password: Log on problems.
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Troubleshoot: Error messages, incorrect results
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User Support: Data entry questions or problems
To use the Support Request Form, just click on the form on your desktop and follow the instructions listed below, please fill out completely and click send.
If you do not receive a reply to the support request within three business days, call the Solution Center (404-631-1220) with the call ticket number (from the auto message). The Solution Center will follow up on the status of the call ticket.